An 800-location, multi-brand franchise group came in wanting to deploy AI — and expecting a software rollout. What Train in Your Lane found instead was a company with no AI policy, one or two internal advocates, and an executive team polarized between enthusiasm and resistance. The real obstacle wasn't technology. It was organizational readiness. It took four months just to get in front of the executive team with a program they'd actually support.
Train in Your Lane designed a cohort-based AI literacy program for an 800-location multi-brand franchise — structured workshops and live training sessions delivered to 140 HQ employees in groups of 30, reframing adoption as organisation-wide capability building rather than a software rollout.
Nick Pope reframed the engagement from a software rollout to an education program from the outset. The process began with a virtual primer to establish baseline AI literacy across the organization. An on-site executive workshop followed — a live SuperWhisper demonstration during that session stopped the room and shifted the executive team's posture from resistance to curiosity.
The existing AI policy, written as a prohibition, was rewritten into a usage framework. Employees then trained in cohorts of 30, completing three 90-minute sessions over three weeks. ChatGPT Enterprise was the designated platform throughout. Thirty days post-training, employees self-reported saving six hours per week — yielding $780,000 in projected annual productivity value and a 60 percent improvement in AI literacy across the organization.
Large multi-location enterprises and franchise organizations with resistant leadership or no AI policy, where education and change management must precede any technology deployment.
