Lazer rebuilt the product from scratch over roughly six months. Rather than patch the legacy Microsoft Access dashboard, the team reverse-engineered workflows that lived partly in software and partly in staff habit, running design and engineering with deliberate overlap so feasibility could be checked in real time on the workflow-heavy flows previously explained through videos and deep-dive sessions. They structured the application as a standalone CRM with separate experiences for internal staff and a read-only municipality view. For intake, they layered LLM-based OCR over automated intake emails, added grammar correction on extracted text, and validated addresses against Google Maps before auto-creating case files. Document output proved one of the hardest problems, since both speed and formatting accuracy mattered; the team pivoted from an initial e-signature-platform approach to LibreOffice-based template generation, and added invoice generation alongside it. To stay resilient when individual model reliability wavered under load, they routed OCR across multiple models. The build shipped with staging and production environments and exceeded the original scope.