Company-Wide AI Adoption Program for Enterprise SaaS Firms
UserTesting overcame legal, security, and privacy blockers by repositioning compliance teams as advisors, then launched enterprise ChatGPT licenses, custom GPTs, and an AI council company-wide.
Legal, security, and privacy teams were pre-aligned as advisors, not gatekeepers, before rollout began.
• Cross-functional AI council with senior representation
• Enterprise ChatGPT and custom GPTs with internal data integration
Compliance Reframed as Enablement
Repositioned legal as AI advisor
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